Ascylla CSM
Our headless Customer Service Management (CSM) product offers unparalleled flexibility and scalability, allowing businesses to seamlessly integrate with any front-end technology, it provides a customizable experience that can be tailored to meet unique customer service needs
Includes
Headless Architecture for Seamless Integration
Extensive suite of user management tools, ensuring optimal control and security.
- Flexible API-Driven Design
- Easily integrates with any front-end framework or custom user interface.
- Omni-Channel Support
- Consistent customer experience across websites, mobile apps, and other digital channels.
- Scalable Infrastructure
- Adapts to growing business needs without major overhauls or downtime.
- Decoupled Front and Back-End
- Allows independent updates and optimizations for front-end and back-end components.
Comes with
Dynamic Configuration for Tailored Solutions
- Customizable Workflows
- Modify service workflows to match specific business processes and customer journeys.
- Adaptive UI Elements
- Change user interface elements without needing deep coding expertise or redevelopment.
- Real-Time Configuration Updates
- Implement changes instantly across the platform with zero downtime.
- Personalized Customer Experiences
- Tailor service responses and interactions based on individual customer profiles.
Comes with
Built-In Customer Information and Project Support
- Comprehensive Customer Database
- Maintain a centralized repository of all customer interactions and data.
- Project Management Tools
- Integrated tools for tracking customer projects and service requests.
- Real-Time Updates
- Provide up-to-date information on customer status and project progress.
- Collaborative Features
- Allow teams to collaborate effectively on customer issues and project tasks.
Comes with
Dedicated Portals and Access for Stakeholders
- Customer Self-Service Portal
- Empower customers with self-service options and access to their data.
- Agent Workspace
- Optimized tools and dashboards for agents to manage customer interactions efficiently.
- Admin Control Panel
- Full access for administrators to configure settings and monitor performance.
- Advanced Analytics
- Gain insights into customer behavior and service performance through comprehensive analytics.